Frequently Asked Questions

Before we have our first session, I offer a free 15-minute consultation (by phone or by telehealth) where you can ask me questions to help give you clarity of whether you'd like to book a full session. If after we have a few sessions, we determine you might need a different approach, I would be happy to provide you some recommendations for another counsellor. 

Your first session with me will be taken slow, where we can get to know one another, and I can hear a bit about of your history and background. We will ease into the topics you would like to discuss or challenges you are wanting support facing, and come up with goals for therapy together. It's okay if you are nervous, I will walk you through it!

Session fees are paid directly by the client, and they are provided a receipt by email that can be submitted to insurance Being a Registered Clinical Counsellor (RCC), sessions with Shay are covered by most extended health benefit plans, some have even been covered if their plan requires a "psychologist". However, please check with your provider to make sure you can be reimbursed for your sessions with an RCC. After payment is received, you will be emailed a detailed receipt that can be submitted for reimbursement. 

Additionally, I am a registered provider with FIrst Nations Health Authority (FNHA), for which I can direct bill. 

Most clients like to attend counselling weekly to start while we get comfortable with one another and your reason for counselling may be more acute. As you start to make headway on your therapy goals, you may feel ready to move to bi-weekly sessions. However, I also understand that counselling can be a financial, time and energy investment and we can work with a frequency that is most comfortable for you. We can choose and date and time that can be reserved for you.